Return/Exchange Policy & Customer Satisfaction
At Bodega Discount Furniture, we are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience.
ALL SALES ARE FINAL. NO CASH REFUNDS
Once merchandise has been picked up/delivered, it may not be returned for a refund. Should an exemption be made and we permit the return of any merchandise due to no fault of Bodega Discount Furniture, a 25%re stocking fee will be charged and the balance will be issued as an in-store credit. To be considered for a return in such cases, merchandise must be in excellent conditions, in its original packaging, and must be done within 2 days from the date of sale.
MATTRESSES AND OTHER BEDDING RELATED PRODUCTS
All bedding sold by Bodega Discount Furniture is warranted by the individual manufacturer listed on the product label. Any defect in your mattress set will be handled via this warranty. Bedding related products (including, but not limited to: pillows, mattress pads, sheets, care kits, and bed frames) are not returnable once they have been used, or removed from the original package. Bedding related products in an unopened factory-sealed package are subject to the policy above.
If an exemption is made and we permit the return or cancellation of special orders and catalog orders, a 50% restocking or cancellation fee will be charged and the balance will be issued as an in-store credit.
No refunds on delivery or shipping charges.
MERCHANDISE PICKED UP AT STORE
Bodega Discount Furniture does not have the ability to hold merchandise past the scheduled date of pick up. If you are unable to pick up your merchandise on your scheduled date, please notify the store immediately. There will be a 25% restocking fee on merchandise that has been returned to stock. At the time of pick up, inspect your merchandise for any visible signs of defect prior to departing the store. It is your responsibility to properly secure and tie down merchandise to your vehicle. Bodega Discount Furniture associates may assist in loading merchandise but reserves the right to refuse loading merchandise which may result in injuries or property damage. Bodega Discount Furniture will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of your merchandise. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 2 days of taking possession of the merchandise. It will be your responsibility to return any merchandise to the store for service or exchange.
DAMAGED & MISSING PARTS
Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.
Free Lay-A-Way Plan Policies
ELIGIBLE MERCHANDISE and MINIMUM PURCHASE:
Bodega Discount Furniture will determine, to its discretion, which merchandise is eligible for layaway. Merchandise in clearance or on sale is not eligible for Lay-A-Way. Lay-A-Way plan is available for orders over $100.00
We have one, three, or six-month payment plans. In general, the payment plan will depend on the price of the order. For orders under $500.00, the maximum is 3 months, and for orders over $500, the maximum is 12 months. Bodega Discount Furniture may, to its discretion, shorten, or extend the maximum number of weeks allowed on the plan.
A minimum of $25 or 10% of the order price, whichever is greater, is required at the time of the Lay-A-Way is placed. Following payments may be made weekly, bi-weekly, or monthly. If payments are not made for an extended period, or we are unable to communicate with you within a reasonable period not to exceed 30 days of time, your layaway order may be cancelled at our discretion. Cancellation policy below will apply.
In most cases, we cannot physically set aside the furniture you have chosen due to space consumption and limitations. Please notify us at least 4 weeks before you are ready to pick-up your furniture to ensure your merchandise is in stock and available. If during your Lay-A-Way, an item you selected is discontinued, payments will be transferred to a new selection of furniture. Cancellations due to a product being out-of-stock are not subject to the cancellation fee.
Price quoted on the Lay-A-Way order is not guaranteed. If the price changes on an item in your order, the price will be adjusted accordingly. This will apply if prices go up or down. Merchandise that is part of a Clearance Sale does not qualify your layaway for the price reduction.
CANCELLATIONS and REFUNDS:
If a Lay-A-Way is cancelled in full or in part, there will be a cancellation fee of 25% of the sale price of the items being cancelled. If you have a balance in your favor, NO REFUNDS will be issued. The balance will be issued as an in-store credit.
RELEASE OF MERCHANDISE:
Merchandise will be released to you once the final payment is made and all payments have cleared. Once final payment has been made, you must pick up your merchandise within 5 days. Merchandise left over this time frame, will be returned to stock and available for sale. If the factory has since discontinued your item, it may no longer be available for re-order. See Price Change policy above.